:root{--ink:#1c3335;--muted:#657677;--line:#dfe8e5;--cream:#f7f8f3;--paper:#fff;--green:#1e5b57;--deep:#123d3b;--mint:#e9f4ef;--gold:#bc9464;--danger:#a54e40;--shadow:0 13px 38px rgba(21,61,55,.055)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--cream);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,"Hiragino Kaku Gothic ProN","Yu Gothic",Meiryo,sans-serif;font-size:14px;line-height:1.65}a{color:var(--green);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin-top:0}h1{font-size:clamp(25px,3vw,35px);font-weight:650;letter-spacing:-.045em;line-height:1.38;margin-bottom:7px}h2{font-size:20px;font-weight:650;letter-spacing:-.03em;margin-bottom:14px}h3{font-size:15px;margin:0 0 9px}p{color:var(--muted)}small,.muted,.micro{color:var(--muted)}.micro{font-size:12px;margin-top:16px}.eyebrow{color:#ad865d;letter-spacing:.16em;font-size:10px;font-weight:800;margin-bottom:12px}.topbar{background:#fff;border-bottom:1px solid var(--line)}.top-inner{max-width:1380px;margin:auto;min-height:78px;padding:0 32px;display:flex;align-items:center;gap:38px}.brand{display:flex;align-items:center;gap:11px;min-width:195px;color:var(--deep)}.brand:hover{text-decoration:none}.brand-mark{width:37px;height:37px;border:1px solid #bfa985;display:grid;place-items:center;font:italic 26px Georgia,serif;color:#a18558;border-radius:50%}.brand strong{display:block;font:20px Georgia,serif;letter-spacing:.08em;line-height:1}.brand small{display:block;font-size:8px;letter-spacing:.21em;margin-top:6px;color:#978e81}.top-inner nav{display:flex;gap:24px;align-items:center;flex:1}.top-inner nav a{font-size:13px;color:#596d6a;font-weight:600}.top-inner nav a:hover{color:var(--green)}.account{display:flex;align-items:center;gap:15px;font-size:12px}.account small{display:block;text-align:right;font-size:10px}.account form{margin:0}.text-btn{padding:6px 0;background:none;border:none;color:var(--green);font-size:12px}.top-caption{margin-left:auto;color:#998e79;font-size:12px}.container{max-width:1250px;margin:0 auto;padding:40px 32px 90px;min-height:calc(100vh - 142px)}.footer{text-align:center;padding:18px;color:#9aa6a3;font-size:10px;border-top:1px solid var(--line);background:#fff}.page-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:24px;margin:0 0 30px}.page-heading p{margin:0}.back-link{display:inline-block;margin-bottom:17px;font-size:12px}.button{border:1px solid transparent;border-radius:9px;padding:11px 17px;min-height:42px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:12px;font-weight:700;white-space:nowrap;transition:.15s 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small{color:#bed1cb}.two-col{display:flex;gap:20px;align-items:flex-start}.grow{flex:1;min-width:0}.side-panel{width:300px;flex-shrink:0}.panel{background:#fff;border:1px solid var(--line);border-radius:13px;padding:26px 28px;box-shadow:var(--shadow);min-width:0}.panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.panel-head h2{margin-bottom:17px}.panel-head a{font-size:12px;font-weight:700}.panel p{font-size:13px}.divider{border-top:1px solid var(--line);margin:22px 0}.mini-flow{padding-left:20px;color:var(--muted);font-size:12px;line-height:2}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:12px}th{text-align:left;color:#798a88;letter-spacing:.02em;font-size:11px;font-weight:700;border-bottom:1px solid var(--line);padding:12px 11px;white-space:nowrap}td{padding:16px 11px;border-bottom:1px solid #edf1ef;vertical-align:middle}tr:last-child td{border-bottom:0}.strong-link{font-weight:700}.status{display:inline-flex;align-items:center;background:var(--mint);color:var(--green);border-radius:50px;padding:5px 11px;font-size:11px;font-weight:750;white-space:nowrap}.status.large{padding:8px 17px;font-size:13px}.empty{text-align:center;padding:35px;color:var(--muted)}.local-alert,.warning-box,.privacy-note{background:#fbf5e9;border:1px solid #e9d9ba;padding:13px 17px;border-radius:9px;font-size:12px;color:#746145}.local-alert{margin-top:22px}.warning-box{margin:15px 0}.privacy-note{background:#f3f7f5;border-color:#dce7e0;color:#657874}.filters{display:flex;align-items:flex-end;gap:12px;margin-bottom:18px;flex-wrap:wrap}.filters label:first-child{flex:1;min-width:230px}.filters label:nth-child(2){min-width:170px}.filters .button{margin-bottom:0}.form-panel{max-width:880px;margin:auto;padding:35px 42px}.stack{display:grid;gap:18px}.stack h2{margin:15px 0 -5px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px 18px}label{display:grid;gap:7px;color:#334e4d;font-size:12px;font-weight:700}input,select,textarea{width:100%;min-width:0;border:1px solid #cfddda;background:#fff;color:var(--ink);border-radius:8px;padding:10px 11px;outline:none;font-size:13px}input:focus,select:focus,textarea:focus{border-color:#3d8175;box-shadow:0 0 0 3px #dcefe8}input[readonly],textarea[readonly]{background:#f7faf8}textarea{resize:vertical}.required{color:#aa6b4d;font-size:10px;margin-left:4px}.field-help{font-size:11px!important;margin:0}.product-picker{padding:20px;border:1px solid #dce9e3;border-radius:10px;background:#f6faf8;display:grid;gap:15px}.form-actions{display:flex;justify-content:flex-end;gap:10px;align-items:center;margin-top:5px}.auth-card{max-width:455px;margin:70px auto 30px;background:#fff;border:1px solid var(--line);border-radius:15px;padding:42px 46px;box-shadow:var(--shadow)}.auth-card h1{font-size:27px}.auth-card p{font-size:13px;margin-bottom:25px}.auth-card .stack{margin-top:24px}.notice{max-width:900px;margin:0 auto 18px;padding:12px 16px;background:#eaf4ec;color:#225a3e;border-radius:8px;border:1px solid #cfdfd0}.notice.error{background:#fff0eb;color:#923f33;border-color:#f0cfc5}.case-layout .timeline{width:270px;flex-shrink:0}.stack-panels{display:grid;gap:20px}.facts{margin:8px 0;display:grid;gap:1px;background:var(--line);border:1px solid var(--line);border-radius:9px;overflow:hidden}.facts>div{display:grid;grid-template-columns:135px 1fr;gap:14px;background:#fff;padding:11px 14px}.facts dt{font-size:11px;color:#798986}.facts dd{margin:0;overflow-wrap:anywhere;font-size:12px;white-space:pre-line}.inline-form{margin-top:22px;display:grid;gap:12px}.inline-form textarea{width:100%}.copy-box{display:grid;gap:11px;margin:15px 0;padding:15px;background:#f4f9f7;border:1px solid #dce9e3;border-radius:9px}.copy-box button{justify-self:start}.shipment-state{display:flex;align-items:center;gap:8px;color:#8a6c48;font-size:12px;font-weight:700;margin-bottom:17px}.dot{width:8px;height:8px;background:#d4a65f;border-radius:50%}.dot.done{background:#4ca378}.shipment-facts{margin-top:20px}.event{border-left:1px solid #d6e2db;padding:0 0 20px 17px;margin-left:5px;position:relative}.event:last-child{border-left-color:transparent}.event-dot{position:absolute;left:-5px;top:4px;background:#8cac9a;width:9px;height:9px;border-radius:50%}.event strong{display:block;font-size:12px}.event small{display:block;font-size:10px;margin-top:2px}.event p{margin:4px 0 0;font-size:11px;overflow-wrap:anywhere}.customer-intro{text-align:center;max-width:700px;margin:14px auto 30px}.customer-intro p{font-size:13px}.customer-panel{max-width:820px}.section-title{display:flex;gap:15px;align-items:flex-start;border-bottom:1px solid var(--line);padding:7px 0 14px;margin-top:17px}.section-title>span{font:24px Georgia,serif;color:#b79a77;line-height:1}.section-title h2{margin:0;font-size:18px}.section-title p{margin:3px 0 0;font-size:11px}.complete{text-align:center}.success-icon{width:56px;height:56px;border-radius:50%;background:#e3f1e9;color:#2b7655;font-size:31px;display:grid;place-items:center;margin:0 auto 18px}.case-reference{background:#f1f7f3;padding:13px;border-radius:8px;font-size:12px;color:var(--green)}.case-reference strong{display:block;font-size:18px}.guest .container{min-height:calc(100vh - 135px)}
@media(max-width:850px){.top-inner{flex-wrap:wrap;gap:10px;padding:15px 18px}.top-inner nav{order:3;width:100%;overflow-x:auto;gap:18px}.account{margin-left:auto}.container{padding:28px 16px 70px}.stat-grid{grid-template-columns:repeat(2,1fr)}.two-col{flex-direction:column}.side-panel,.case-layout .timeline{width:100%}.page-heading{align-items:flex-start;flex-direction:column}.panel{width:100%}}
@media(max-width:560px){.stat-grid{gap:10px}.stat{padding:15px}.stat strong{font-size:32px}.form-grid{grid-template-columns:1fr}.form-panel{padding:24px 19px}.facts>div{grid-template-columns:95px 1fr}.auth-card{margin-top:40px;padding:30px 24px}.top-inner nav a{white-space:nowrap}.account small{display:none}.panel{padding:20px}.form-actions{flex-wrap:wrap}.form-actions .button{flex:1}}

.heading-actions{display:flex;flex-wrap:wrap;gap:9px;align-items:center}.page-heading .heading-actions{flex-shrink:0}.small-link{display:inline-block;margin-top:5px;font-size:11px;font-weight:700}.case-tabs{display:flex;gap:9px;flex-wrap:wrap;margin:-8px 0 20px}.case-tabs a{display:inline-flex;padding:8px 13px;border:1px solid #dce9e3;border-radius:50px;background:#fff;font-size:12px;font-weight:700;color:var(--green)}.case-tabs a:hover{background:#e8f2ec;text-decoration:none}.stack-panels section[id]{scroll-margin-top:18px}.stat-grid{grid-template-columns:repeat(5,minmax(0,1fr))}.stat{padding:19px}.stat strong{font-size:35px}.table-wrap td{min-width:92px}.table-wrap td:nth-child(2){min-width:145px}.table-wrap td:nth-child(5){min-width:165px}
@media(max-width:1120px){.stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.page-heading .heading-actions{flex-shrink:1}}
@media(max-width:680px){.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.heading-actions{width:100%}.heading-actions .button{flex:1}}
@media(max-width:390px){.stat-grid{grid-template-columns:1fr}}

.admin-header{border-top:4px solid var(--green)}.customer-portal{background:#fbf9f4}.customer-header{background:#fffaf1;border-bottom-color:#e8ddc9}.customer-header .brand-mark{background:#fff3df}.customer-header .top-caption{font-weight:700;color:#8e6e4a}.shipping-form{margin:22px 0;padding:19px;border:1px solid #dce9e3;border-radius:10px;background:#f6faf8}.shipping-form h3{margin:0 0 2px}.shipment-state strong{font-size:16px;color:var(--green)}

.queue-tabs{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:9px;margin:-8px 0 20px}.queue-tab{display:flex;justify-content:space-between;align-items:center;gap:6px;min-height:62px;padding:11px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);font-size:12px;font-weight:700}.queue-tab:hover{text-decoration:none;border-color:#b7d0c1}.queue-tab strong{background:var(--mint);color:var(--green);padding:3px 9px;border-radius:30px}.queue-tab.active{background:var(--deep);border-color:var(--deep);color:#fff}.queue-tab.active strong{background:#d9e9df}.list-toolbar{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin:0 0 13px;padding:13px 0;border-top:1px solid var(--line)}.list-toolbar p{margin:0}.list-toolbar .button{white-space:normal;text-align:center}
@media(max-width:1100px){.queue-tabs{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:590px){.queue-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}.queue-tab{min-height:54px}.list-toolbar .button{width:100%}}@media(max-width:370px){.queue-tabs{grid-template-columns:1fr}}

.product-line{border:1px solid #dce9e3;border-radius:12px;background:#fbfdfc;padding:18px;margin:0 0 14px}.product-line-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:16px}.product-line-head strong{color:var(--green);font-size:16px}.product-line-head .button{padding:7px 12px;font-size:11px}.product-line .product-picker{margin:0 0 13px}.add-product{margin:0 0 15px}.cost-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:0 0 17px}.cost-summary .cost-card{padding:15px 17px;background:#f6faf8;border:1px solid #dce9e3;border-radius:10px}.cost-card span{display:block;font-size:12px;color:var(--muted)}.cost-card strong{display:block;font-size:24px;color:var(--green);margin-top:4px}.cost-line{padding:13px 0;border-top:1px solid var(--line)}.cost-line:first-of-type{border-top:0}.cost-line .cost-price{font-size:12px;color:var(--muted)}.cost-line-form{display:flex;gap:8px;align-items:end;flex-wrap:wrap;margin:8px 0}.cost-line-form label{flex:1;min-width:160px}.cost-line-form .button{white-space:nowrap}.cost-row-list{margin:4px 0 0;padding-left:17px}.cost-row-list li{margin:5px 0}.cost-help{font-size:12px;color:var(--muted)}
@media(max-width:700px){.cost-summary{grid-template-columns:1fr}.product-line{padding:14px}.product-line-head{align-items:start}.product-line-head .button{white-space:normal}}

.portal-links-panel{margin:20px 0}.portal-links-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-top:18px}.portal-link-card{display:flex;flex-direction:column;align-items:flex-start;gap:12px;padding:20px;border:1px solid #dce9e3;border-radius:12px;background:#fbfdfc}.portal-link-card h3,.portal-link-card p{margin:0}.portal-link-card label{width:100%;overflow-wrap:anywhere}.portal-link-card input{width:100%;font-size:13px}.portal-link-card .button{white-space:normal;text-align:center}.portal-link-card .field-help{min-height:2.5em}@media(max-width:700px){.portal-links-grid{grid-template-columns:1fr}.portal-link-card .field-help{min-height:0}}

.overdue-alert{margin:16px 0 22px;border-width:2px}.overdue-alert strong{font-size:17px}.overdue-alert p{margin:8px 0}.overdue-alert ul{margin:10px 0 0;padding-left:22px}.overdue-alert li{margin:6px 0}.overdue-alert a{font-weight:700;text-decoration:underline}

.honey-field{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}